Refund Policy

Wholesale Electronics (wholesaleelectronics.ca) — last updated November 2026.

Before fulfillment

Contact us as soon as possible if you need to change or cancel an order. If the order has not been fulfilled or picked up yet, we can cancel it and refund the full amount to your original payment method.

Pickup orders

For pickup orders you may inspect the sealed cases at pickup. If a case does not match what you ordered (wrong model or quantity), tell us before leaving and we will correct it or refund that case.

Shipped orders

If a shipment arrives with the wrong model or quantity, or a case was damaged in transit, contact us within 7 days of delivery with your order number and photos of the cases and shipping box. We will arrange a refund of the affected cases or a replacement, as stock allows. Keep the original packaging until the matter is resolved.

What is not refundable

• Opened cases, unless the contents do not match the lot description.
• Change of mind after fulfillment — case lots are sold for resale and cannot be returned for a change of mind.
• Delivery charges already incurred on orders canceled after fulfillment.

How refunds are paid

Approved refunds go back to the card used at checkout. Depending on your bank, the refund can take several business days to appear.

Faulty or inauthentic items

If an item proves faulty on first use or does not match the brand stated on its lot page, contact us with your order number and details. We will make it right with a refund or replacement for the affected pieces.

Contact

Refund requests can be sent to the support email shown on your order confirmation, quoting your order number.